Cloud based hosted phone systems

Many companies today enjoy the benefits of cloud based hosted phone systems.  These systems rely on a reliable, stable internet connection.  We are often asked, “what happens when we have an internet outage?”.  The simplest answer is that if the phones cannot reach the internet then they stop ringing.  The next question we get from our clients is, “can something be done to prevent this?”.  The answer thankfully is yes.  Hosted phone systems can be enabled with three business continuity solutions.

We are often asked, “what happens when we have an internet outage?”.  The simplest answer is that if the phones cannot reach the internet then they stop ringing.

Destination not reachable call forwarding

The first is a feature called, destination not reachable call forwarding.  When the hosted system is setup, a backup phone number is added to the configuration.  If the internet goes out calls are automatically forwarded to this number.  Typically a cell phone or analog line are used.  This is a handy feature but it does have one drawback.  If a business receives a high inbound phone traffic, the single line becomes overwhelmed and will ring busy.


Backup internet circuit from another service provider

The second option to keeping the phones ringing is to add a backup internet circuit from another service provider.  Firewalls can be setup with multiple internet connections in high availability.  If your office does not have multiple service providers available, a 4G LTE modem can be added for fail over to the cell phone network.  This is a great option for many companies to keep business flowing.


Hybridization

The third option for business continuity is hybridization.  Some hosted phone systems are capable of a hybrid configuration.  This setup would allow your office to install a small phone server in your office that can accept traditional phone circuits.  These connections do not require internet connectivity.  In the event that your hosted phone system loses connection to the internet, the phones will automatically connect to the local phone server to access the traditional circuits.


No business wants the phones to stop ringing and there are ways to solved this problem.  Setting up your environment with business continuity in mind will ensure you avoid missed communications with your clients.

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